HR Support, Level 3

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HR support handles day-to-day queries and provides human resource advice ranging from recruitment through to retirement.

They will typically take ownership of providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk.

They typically work in a medium to large organisations as part of the HR function, delivering front-line support to managers and employees. 

Study Overview

Knowledge and Skills:

The work role and course will provide the opportunity to develop skills in HR systems and processes, how to manage HR Information and more general behaviours such as problem solving, flexibility and resilience.

Expectations:

An ideal HR Support Apprentice will:

• Understand the structure of the organisation, the products and services it delivers
• Understand the role and focus of HR within the organisation, its business plan and priorities
• Deliver excellent service on a range of HR queries and requirements, provide solutions, advice and support, primarily to managers
• Support colleagues and collaborate within the team and HR to achieve results
• Keep up to date with business changes and HR legal/policy/process changes
• Adapt positively to changing work priorities and patterns when new tasks need to be done or requirements change.

Progression and Employment Opportunities

After successful completion an apprentices can progress onto other apprenticeships in HR, for example the Level 5 HR Consultant Partner apprenticeships. Successful apprentices may be eligible to apply for associate membership to the Chartered Institute of Personnel and Development (CIPD). Alternatively, apprentices can progress onto further or higher education or other professional qualifications or employment in the HR sector.