Frequently Asked Questions
Learning Resource Centre
What is the Learning Resource Centre?
The Learning Resource Centre on each campus provides students with all the resources they need for their studies in a quiet and relaxed study environment.
What facilities are there in the Learning Resource Centre?
You will have access to desktop and laptop computers installed with software packages including Microsoft Office packages, an all-in-one printer, photocopier, and scanner, and a wide variety of both physical and online books and resources. There are bookable pods, group study spaces and single study spaces to ensure all individual study needs are met.
When is it open?
- Monday 8:30-17:30
- Tuesday 8:30-17:30
- Wednesday 8:30-14:15
- Thursday 8:30-17:30
- Friday 8:30-17:00
Term breaks: Please see our updated information in the centres.
How many books can I loan at once?
The maximum number of books you can loan is 6.
Most loans are for a period of four weeks. Some books are short loan for one week.
How do I book a computer?
Walk up PC availability
Ask us in person to book in advance
Use Teams to contact us
Can I pre-book a computer?
Yes, one hour bookings are available in advance
What is the cost of printing?
Every student receives £15 print credit each term
Can I eat and drink here?
The Learning Resource Centres are Food Free Zones, but you can still drink bottled water.
Study Centre
What is the Study Centre?
The study Centre gives students a timetabled opportunity to collaborate and work towards the completion of assignments and tasks with the help of their peers and supportive staff in a comfortable and productive environment.
How often will I attend?
This depends on the level of your course, but it can be up to 3 hours a week.
What facilities are there in the Study Centre?
You will have access to computers installed with industry standard software packages such as Adobe, SAGE, and CAD. An all-in-one printer, photocopier, and scanner, along with access to the Learning Resource Centres for books and resources all supported by staff.
Where are they located?
There are two Study Centres on Moulsham Street Campus (room number M115 and M116) and one on Princes Road Campus (room number P127).
How many people will be timetabled with me?
These are large group capacity PC areas timetabled with up to 2 groups per hour with additional capacity for drop-in availability to be included from September 2025
Can I eat and drink here?
The Study Centres are Food Free Zones, but you can still drink bottled water.
Reception
What do I do if I forget my student card?
We require all students to always bring and wear their student card at all times. However, if you forget your student card, you can go to reception to receive a wristband for the day which must be worn at all times.
What do I do if I have lost my student card?
If you have lost your student card, you can go to reception and buy a replacement for £2.50.
Can I have a parking permit?
Yes, all students who have their own vehicle can have a parking permit. However, we cannot guarantee a parking space and the permit is only valid for the campus car park and not any other nearby roads.
Do I need to inform anyone if my details change?
Yes, if your details change (e.g. new address, new number), you can get a form at reception to update these details.
Who do I contact to report an absence?
If you won’t be attending college, please contact reception before 10am on 01245 265611 or e-mail absence@chelmsford.ac.uk
CAZ Team
Can I go to university with a BTEC?
Most universities accept a level 3 BTEC, however you will need to contact your chosen university directly.
Can I do an apprenticeship and a course too?
No, your apprenticeship is full time.
How do I get into university as a mature student?
You can study an access course with us which is an entry course for university.
Will I attend college every day?
You are unlikely to be in every day, but it depends on your course. Full-time courses are roughly 16 hours a week.
How do I get in to a career in … ?
Our dedicated and qualified careers team are on hand to guide you through the various career options available and help you to make informed decisions about your future.
How do I book an appointment with you?
You can drop in to our office at the Moulsham Street campus or call us on 01245 293 031 to book. Appointments can be in person or over the phone. You can also email us at careersadvicezone@chelmsford.ac.uk.
Where can I find out more information on apprenticeships?
You can look at the college apprenticeships on our website at www.chelmsford.ac.uk or visit the National Apprenticeship Service at www.apprenticeships.gov.uk
I have no idea what to do, can you help?
Yes! Our fully qualified careers team are available to help support you with your next steps and guide you through the range of opportunities available to you.
Can you help me apply for student finance?
Yes, of course we can help you. You also need to look at www.gov.uk>student-finance.
Do you have any courses for my child with learning difficulties and disabilities?
Yes, we have various levels of course available for students with extra learning needs.
Maths + English
Do I have to study Maths and English as I only want to do my vocational course?
If you have not achieved a Grade 4/C in Maths and English, you will have to continue to study them alongside your vocational course.
What exam boards are Maths and English?
For Maths it is Pearson and for English it is AQA.
Will I study GCSE’s?
You need to have achieved a Grade 3 or level 1 Functional Skills to study GCSE.
I achieved a 5 in English and want to carry on studying to get a higher grade.
This is not possible, once you have achieved a 4 or higher you will no longer need to study GCSE.
I have a 4 in English Literature and a 3 in English Language. I would like to study English but I am not enrolled to study this year. Can I do this?
If you have a 4 in English Language or Literature you no longer need to study English, but, if you need language specifically for progression then the college will look to support this in your final year at College.
Exams Team
Catering
How many cafes/refectories are there?
There is 1 coffee shop and 1 refectory at Moulsham Street campus, and 1 coffee shop (which is run by students) and 1 all-in-one refectory at Princes Road campus.
What are the opening times?
The coffee shop opens at 8.00am and closes at 3.30pm on Moulsham Street campus. The student-run coffee shop opens at 8.30am and closes at 2.30pm (serving lunch at 12pm) on Princes Road campus.
The refectories open at 8.00am on both campuses. They close at 2.00pm on Moulsham Street campus and at 3.30pm on Princes Road campus.
Do you accept cash?
Yes, we do accept cash, but due to the current circumstances regarding COVID-19, we strongly encourage the use of the cashless system (e.g. student card and debit cards).
How do I put money onto my student card?
You can upload money onto your student pass via the Intranet and use that to pay for food and drink, or you can tap your debit card.
Do you offer gluten/wheat free options?
Yes, we can cater for those requirements. You can pre-order gluten/wheat free food at the start of the day or request something when you would like to eat.
Do you offer vegan options?
Yes, we do. The products with the vegan stickers on are suitable for vegans.
Where can I view the menus?
You can view all the menus on the Intranet. These include the vegetarian, breakfast, meal deal and the gluten/wheat free menu, along with the prices.
Do you offer bursary support?
You may be able to receive up to £5.00 per timetabled day on your student card to spend in the refectory or coffee shop. Please see financial support.
Learner Safeguarding and Wellbeing
What is Learner Safeguarding and Wellbeing?
Learner Safeguarding and Wellbeing offer a range of services to students, including financial assistance, pastoral care, advice on personal or family problems, travel help, emotional well-being support, and even the smaller things like printing off a timetable.
Where can I find Student Support?
There is one Student Support Office on Moulsham Street campus in room M004 and one office on Princes Road campus in room P124
How do I contact Student Support?
You can e-mail Learner Safeguarding and Wellbeing by email: studentsupport@chelmsford.ac.uk or phone on 01245 265611 (x3317).
Who is available at Learner Safeguarding and Wellbeing?
We have a lovely and dedicated team, including Learner Engagement Officers, Safeguarding Officers and College Counsellors.
How do I apply for financial support?
You can visit the team in-person or you can apply for the college discretionary bursary online by visiting Financial Support. Each application is individually assessed.
How do I apply for childcare support?
If you are 20 years old or over, help with childcare costs may be available from the Adult Education Budget or Advanced Learner Support Funds. After qualification, childcare application forms can be obtained from the Student Support Team.
I got free school meals at school. Can I still get them?
You may still be entitled to your food allowance and obtain free college meals you will have to apply to the 16-19 discretionary Bursary online by visiting Financial Support for more information.
How do I use my food allowance?
This will be automatically uploaded to your college card and you can tap your card at the refectory tills to spend your money.
Can I get any financial help to support me when I am at college?
There are various discretionary bursaries which can support with essential course costs.
Visit our Financial Support page for more information.
Can I get help with travel to college?
The college offers a subsidised travel scheme for all full-time students through First Bus.
Visit our Travel Scheme page for more information.
What if I need access to IT equipment or WiFI to complete my coursework?
The college can provide laptop loans or data sticks. Please speak to one of your Tutors.
How do I reset my password?
Go to the IT helpdesk. At Princes Road this is in the Learning Resource Centre and at Moulsham Street this is room M119.
How can I see my timetable?
Log in to your student profile. Your timetable can be found under 'My College'
Can I get additional help with my learning needs?
Of course, we have a team to help with this. Please contact them via email additonallearningsupport@chelmsford.ac.uk
Can I get support with my emotional wellbeing?
Our Learner Safeguarding and Wellbeing team can help signpost you to the best services to meet your needs.
We work in partnership with the NHS and you can access the Mental Health Support Team for help with anxiety and low mood.
We also have college counsellors onsite to support with other issues.
To request support complete the Request for Wellbeing Support Form
What if I am worried about my attendance or progress?
Please speak to your Tutors and discuss the issues that are affecting college. They can support with an intervention plan or signpost you to other college services.
How do a I report an absence?
If you are not coming into college please call 01245 265611 or email absence@chelmsford.ac.uk
Admissions
How do I apply?
You can apply online or by downloading an application form and posting it in.
Can I apply here even though I have applied somewhere else?
Yes, you can! We would love to welcome you to Chelmsford College, but you can apply to as many places as you wish.
When do I have to apply by?
We recommend you apply as soon as possible and before the summer holidays as courses may become full.
What happens after I have applied?
You will receive an acknowledgment, in the following weeks your application will be sent to the relevant academic team for assessment.
Can I do 2 courses at once?
Unfortunately not – you can pick one vocational pathway and that will be your study programme. You will be able to re-sit your Maths and English as part of your programme if you don’t attain a grade 4 pass.
Do you offer A-levels?
No we don’t, but we offer qualifications at a similar level.
Can I still study the course despite not taking the subject as a GCSE?
Yes, of course, as long as you meet the entry requirements for the particular course you are passionate about.
Do I pay fees?
If you are aged between 16-18 years old, you do not pay any tuition fees. However, depending on your course, you may have to purchase materials, kit, or uniform. Details will be available prior to enrolment.
If you are 19 years old or over, it is likely you will have to pay an annual tuition fee. Please contact admissions@chelmsford.ac.uk for any further information.
What if I don’t meet the required grades?
Our first words will be – don’t panic! We would recommend to still keep your enrolment appointment and to discuss other options available then.
When do I hear about enrolment?
We will write to you in July about the enrolment.
When is enrolment?
Enrolment is between the day after August GCSE results day and the beginning of September.
When are your open days?
We have a few dates in the calendar but keep an eye on the showcase information events under the News and events tab on the website.
Can I visit the college to have a look around?
Please come and see us during showcase events.
What are the entry requirements?
All entry requirements for the courses can be found on our website.
Free Online Courses for Adults
I’ve never done a distance learning course before. What’s involved?
Our distance learning courses are designed to be flexible and accessible. You’ll complete your studies online using an e-learning platform provided by Learning Curve Group. You’ll work through interactive learning materials, complete assessments, and receive ongoing support from a dedicated tutor.
Are the courses really free?
Yes. Our online courses are fully funded for eligible learners, meaning there is no course fee to pay. Eligibility criteria apply and will be checked during the enrolment process.
How much time do I need to commit to completing the course?
Each course takes around 12 weeks to complete, depending on your pace and the subject. You should expect to dedicate 4 - 6 hours per week to study. You can fit this around your other commitments, making it ideal for adult learners or those in full-time work.
Can I study at any time of day?
Yes. These courses are designed to be flexible and can be completed at times that suit you, although you will still need to meet assignment deadlines and complete the course within the required 12-week timescale.
Do I get deadline dates for the assessments to be completed?
Yes. You’ll be given clear deadlines to help you stay on track, with a suggested timeline for submitting assessments. If you are concerned about meeting a deadline, please let us know by contacting the team on onlinelearning@chelmsford.ac.uk
What happens if I don't complete my work on time?
If you fall behind with your studies, please contact the Online Learning team as soon as possible. We will discuss your circumstances with you and advise on any options available. Learners who stop engaging with their course may be withdrawn from the programme.
Are your courses recognised by employers?
Absolutely. All our distance learning courses are nationally recognised qualifications accredited by NCFE, an awarding body. They’re highly valued by employers and can support your personal and professional development.
What does Level 2 mean?
Level 2 qualifications are recognised qualifications that are broadly equivalent to GCSE grades 4-9 (previously grades A*-C). They are designed to develop practical knowledge and skills in a particular subject and are valued by employers across a wide range of industries.
Our Level 2 online courses are suitable for learners who want to improve their knowledge, develop their career prospects, or prepare for further study.
No previous experience in the subject is usually required, although learners should be comfortable studying independently, completing written assignments and acting on tutor feedback.
Do I have to sit an exam?
No. There are no exams for these courses. Instead, you’ll complete a series of online assessments or written assignments which are marked by your tutor.
What if I need to withdraw from my course?
Our courses are fully funded for eligible learners, so we kindly ask that applicants only enrol if they are able to commit to completing the qualification.
We understand that circumstances can change. If you are no longer able to continue with your course, please let us know as soon as possible and explain the reason for your withdrawal. Early communication helps us understand your circumstances and ensures that your learner record can be updated accurately.
Before enrolling, please make sure you can commit to completing the course within the required timescale.
What support will I receive during my studies?
You’ll have access to a dedicated tutor who will support you throughout your course. They’ll provide guidance and give feedback on your work. You’ll also have access to a learner support team on onlinelearning@chelmsford.ac.uk if you experience any technical or administrative issues.
How do I receive feedback?
Your tutor will review each piece of work you submit and provide constructive feedback through the online learning platform. You’ll be notified through the platform when feedback is available.
What happens if I fail an assessment?
Your tutor will provide feedback on your work and explain any amendments required. Your assessment should be revised and resubmitted within 5 working days if additional work is needed to meet the required standard.
How can I contact my tutor?
Your tutor's contact details will be provided when you begin your course. We encourage learners to contact their tutor if they have questions about course content or assessment requirements.
What happens if I don't hear from my tutor?
If you have a question about your course and have not received a response from your tutor within a reasonable timeframe, please contact the Online Learning Team at onlinelearning@chelmsford.ac.uk and we will be happy to help.
I have completed the qualification – what happens now?
Congratulations! Once your work has been successfully verified, your certificate will be issued by the awarding body and sent to you.
Please note that certificates can take several weeks to be processed and, in some cases, may take up to 24 weeks following successful completion of the course.
A physical copy of your certificate will be sent out in the post to the address given at the time of enrolment. You can then choose to progress to another course or explore higher-level qualifications.
What technology do I need to complete an e-learning course?
You’ll need access to a computer, laptop or tablet with a reliable internet connection. The platform works best with Google Chrome or Microsoft Edge browsers. You’ll also need a valid email address and good basic digital skills such as using documents, uploading files, and sending emails.
Who is eligible for a free course?
You must be:
- Aged 19 or over
- Living in Essex and able to provide evidence of residency if requested
- If you are in receipt of no or low income, be able to provide proof of income or a bank statement if requested
- Not currently enrolled on another government-funded course
- Able to complete the course within the set timescale
Eligibility will be confirmed during the enrolment process.
What skills do I need to be successful on an online course?
Our online courses are designed for independent study. Because these are Level 2 qualifications, learners should be comfortable reading and understanding written materials, undertaking independent research, completing written assignments, and acting on written feedback from tutors.
You may also be expected to undertake your own research using reliable online sources to support your learning and complete assessments. Learners should therefore have good reading, writing and digital skills, as well as the ability to manage their own study time and meet deadlines.
As part of your studies, tutors will encourage the development of English, maths and digital skills where appropriate and will promote the values and behaviours expected in modern society and the workplace.
If you are unsure whether the course is suitable for you, please contact us before applying and a member of the team will be happy to discuss the course requirements.
Can I enrol if I'm working full-time?
Yes. Our online courses are designed to be flexible, and many learners successfully complete them while working full-time or managing other commitments.
How do I enrol on a course?
Simply visit the Chelmsford College website, navigate to the free Online Courses page and complete the online application form. Once submitted, a member of the team will contact you to confirm your eligibility and guide you through the next steps.
Applications are accepted throughout the year. As there are no fixed start dates, learners can enrol and begin their chosen course at any point during the year.
There is a two-week window from enrolment to complete the first question, otherwise the system automatically withdraws the learner.
How quickly can I start?
Applications are normally reviewed within 48 hours. Once your eligibility has been confirmed and your enrolment is complete, you'll receive access to your course and can begin studying.
Can I study more than one course?
Not at the same time. You’ll need to complete your current qualification before starting another, and funding eligibility will be rechecked each time, but, yes, many learners choose to complete multiple courses over time.
Can I complete the course on my phone?
No. We recommend using a computer, laptop or tablet for the best experience, especially when completing written assessments.
What if I have a learning difficulty, disability or health condition?
We want all applicants to make an informed decision about whether these courses are right for them. Our online courses are delivered remotely and require learners to work independently, which means additional learning support is limited.
If you think you may need extra support to complete the course, please contact us before enrolling. We will be happy to discuss the course requirements and help you determine whether the programme is suitable for your circumstances.