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Information Communications Technician Level 3

Is this course for me?

An  Information Communications Technician maximises the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives. They interact with a wide variety of internal or external users of digital systems, through digital channels, by phone and/or face to face.

Study Overview

As an Information Communications Technician, you will be expected to:

  • Monitor and operate complex digital information and intelligence systems

  • Respond to user enquiries

  • Maintain an awareness of current, emerging and fringe digital technologies

  • Use own initiative when implementing digital technologies and when finding solutions

  • Maintain thorough and organised approach to work when working with digital technologies and prioritising as appropriate

  • Have a resilient and positive mental attitude when dealing with difficult situations

You will be taught in the workplace where your tutor will visit and have online session with you. You will upload your work using an e-portfolio system called Smart Apprentice.

Progression and Employment Opportunities

After successful completion, apprentices will be recognised for entry onto the BCS, the Chartered Institute for IT, Register of IT Technicians confirming SFIA Level 3 professional competence. Those completing the apprenticeship can apply for registration.

You could go onto to study at a higher level or you could go into employment within the industry.

Additional Qualifications Studied


Full-Time Courses in ICT & Digital Skills

BTEC Level 1 Introductory Diploma in Information Technology View course details
BTEC Level 2 Diploma for Information and Creative Technology (NQF) View course details
BTEC Level 3 National Extended Diploma in IT (General/Cyber Security pathway) View course details
BTEC Level 3 National Extended Diploma in IT (Software Development pathway) View course details
T Level in Digital Production, Design and Development View course details

Short Courses

Essential Digital Skills Qualification View course details

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