Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning. They are required to safely use a range of equipment, machinery and vehicles, as relevant to their role and setting. This could include mechanical racking systems, materials handling equipment (MHE) or fork lift trucks.
Warehouse Operatives communicate with a wide range of people and customers. They have a passion to meet customers’ expectations by providing a quality service that encourages repeat business. Individuals in this role are highly competent in using industry-recognised systems and associated services (e.g. Traffic/Warehouse Management Systems) and will be able to work under pressure to tight deadlines. A Warehouse Operative will often be required to be flexible and work shifts including 4-on-4-off, days, nights, evenings and weekends.
Knowledge and Skills: Apprentices will be able to operate and handle equipment safely and efficiently as required for their role, such as Forklift Trucks, High Reach Trucks, Powered Pallet Trucks or Man Up Trucks. They will comply with appropriate rules, regulations and processes for safely moving, handling, packing and unpacking different items, both manually and using relevant equipment, as well as understanding the consequences of incorrect use. They will also have to work individually and as part of a team to maintain a high level of housekeeping and manage waste effectively, and maintaining health and safety of people at all times. Apprentices will use correct equipment and procedures to record receiving or stowing goods and produce relevant paperwork. They will promote the values of the organisation, communicate effectively with customers and colleagues to identify and meet their needs.
Expectations: A warehousing apprentice will be expected to:
Demonstrate integrity, credibility, honesty, positivity and personal drive in every aspect of their role
Demonstrate a belief in the services that the organisation offers
Take ownership for own performance and training, including demonstrating a keen interest in the industry
Proactively drive own ongoing learning and development, and make recommendations for improvement
Show personal commitment to minimising the effect of work activities on the environment
Adapt to and embrace the use of relevant technology, systems and equipment
Use technology responsibly and take an interest in new developments that could support the organisation
You could progress onto a Level 3 Customer Service Apprenticeship.
Duration: 12 months
All assessment takes place in the workplace.
Level: Intermediate (Level Two)
2 or more GCSEs including English and maths 9-3 or Functional Skills level 1 in English and maths
Method of Assessment
There are two parts to the End Point Assessment and both will be equally weighted at 50% of the overall grade. The Knowledge and Behaviours Test consists of structured short answer and scenario based questions and will be assessed by the selected Assessment Organisation. The recommended duration of the test is 1 hour. The second aspect is the Practical Assessment which will be observed by an independent assessor who will judge whether the apprentice is competent to carry out the practical aspects of their job role and this will also last 1 hour.
Fees payable annually unless stated
Course FeesPlease contact for details
|Retailer Level 2 | 328||12 months|
|Supply Chain Warehouse Operative Level 2 | 329||12 months|