Is this course for me?

A Team Leader/Supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

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Study Overview

Knowledge and Skills: In this role the apprentice will be expected to lead and manage others, build relationships and have good communication skills as well manage the organisations resources and manage themselves.
 

Expectations: A Team Manager/Supervisor will be expected to:

• Take responsibility by demonstrating resilience and accountability during difficult situations

• Be inclusive, open and approachable in order to build trust in others

• Flexible to the needs of the organisation, is creative, innovative and enterprising when seeking solutions

• Positive and adaptable, responds well to feedback

• Sets an example, is fair, consistent and impartial

Progression and Employment Opportunities

Higher Education, professional qualifications or more senior employment opportunities

Additional Qualifications Studied

None