Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.
Knowledge and Skills: The apprentice should understand the organisational purpose, activities, aims, values and their vision for the future as well as the organisational structure. They must be skilled in the use of multiple ICT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. They should also have good interpersonal and communication skills, whilst being able to plan and organise tasks accordingly.
Expectations: Those in business administration will be expected to:
Behave in a professional way
Show exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude
Take responsibility for their own work, accept feedback in a positive way and uses initiative whilst taking responsibility for their own research and development
Able to accept and deal with changing priorities related to their own work and to the organisation
Takes a clear interest in seeing that projects are successfully completed and customer requests handled appropriately
Be prepared to work face to face and electronically
Higher Apprenticeships, Further and Higher Education, Business and Management Undergraduate programmes and professional qualifications.
Duration: 18 months
All assessment takes place in the workplace.
Level: Advanced (Level Three)
Start Date: Throughout the year
Minimum of 2 GCSEs grades 9-4 which should include maths or English or level 2 functional Skills in maths and English and it is preferable that either ICT or Business Studies have been studied at GCSE level or previous employment in an administration role.
Method of Assessment
The end point assessment can only be triggered after 12 months of starting the apprenticeship and consists of 3 elements. The apprentice will need to undertake a multi-choice test to last a maximum of 60 minutes and includes 50 equally weighted questions, and should be passed before the apprentice progresses to the next stage. They will also take part in a 30-45 minute portfolio based interview where they will by scored out of 100 by the Independent End Point Assessment Organisation (EPAO). The portfolio should be submitted 1 month prior to the interview, and evidence will be gathered on-programme, with the employer’s support. The interview will assess understanding and learning shown in the portfolio. Finally the apprentice will deliver a presentation to the EPAO on a project they have completed or process they have improved. This will last 10-15 minutes with further time for a Q&A session, and will be marked out of 100.
Fees payable annually unless stated
Course FeesPlease contact for details
|Business Administrator Level 3 | 309||18 months|